The Ministry of Health’s report states that Laniado Hospital has received the highest score in the State of Israel for the Patient Experience domain.
The report examined numerous service-related parameters among hospitalized patients and their accompanying family members. Laniado Hospital’s final score is 88% — the highest in Israel.
The Patient Experience Survey, published today by the Ministry of Health, indicates that patients at Laniado Hospital report very high satisfaction with the nature of the service they receive** across all inpatient wards. Laniado Hospital was awarded the highest score among all hospitals in Israel – 88%.
The survey, which took place between November 2024 and March 2025, assessed a wide range of service-related parameters, including: physical environment and conditions, receiving information, staff attitude, the discharge process, patient effort required to receive information and/or response to questions and requests, the feeling of “being in good hands,” and more.
The survey examined a very large number of patients from all the various inpatient departments and was conducted during the period of the “Iron Swords” War, during which a large number of Laniado Hospital staff served in the military reserves. Survey questions were directed to both patients and accompanying persons, across different ages and in various languages.
The Ministry of Health’s report states that Laniado Hospital has received the highest score in the State of Israel for the Patient Experience domain.
The report examined numerous service-related parameters among hospitalized patients and their accompanying family members. Laniado Hospital’s final score is 88% — the highest in Israel.
The Patient Experience Survey, published today by the Ministry of Health, indicates that *patients at Laniado Hospital report very high satisfaction with the nature of the service they receive* across all inpatient wards. Laniado Hospital was awarded the highest score among all hospitals in Israel – 88%.
The survey, which took place between November 2024 and March 2025, assessed a wide range of service-related parameters, including: physical environment and conditions, receiving information, staff attitude, the discharge process, patient effort required to receive information and/or response to questions and requests, the feeling of “being in good hands,” and more.
The survey examined a very large number of patients from all the various inpatient departments and was conducted during the period of the “Iron Swords” War, during which a large number of Laniado Hospital staff served in the military reserves. Survey questions were directed to both patients and accompanying persons, across different ages and in various languages.
The previous survey, conducted in 2021, shows a *remarkable 6% improvement* in patient experience for Laniado Hospital patients. In the prior survey, Laniado Hospital’s final score was 82%, and now, following extensive and dedicated work by a broad team, spearheaded by the Patient Experience and Service Unit, *it climbs to the respectable first place with 88%*.
Ms. Noa Lemel, Director of the Patient Experience and Service Unit at Laniado Hospital, stated: “The survey results are the fruit of consistent and strenuous work across many departments. Thanks to the cooperation of teams in all sectors—medical, nursing, administration, and logistics—we achieved this result. It is important to emphasize that the survey was conducted during a particularly challenging period, where many staff members were absent due to military reserve duty. Many female staff members were left alone at home with small children, and the workload was extremely heavy. Despite all this, the team did not compromise on high standards of service, and the results speak for themselves!”
Mr. Nadav Chen, CEO of Laniado Hospital, congratulated the staff on the impressive achievement:** “The legacy of Laniado Hospital’s founder – the Sanz Rebbe – is one that views service and the experience of patients and their accompanying families through a holistic and complete lens. You, the staff members, deserve a special thank you for the amazing work you have done to improve service and patient experience, under the guidance of the Patient Experience and Service Unit led by Ms. Noa Lemel. We are investing significant resources in staff training, service workshops, and comprehensive logistical support, to continue the momentum of construction and development while maintaining a high level of personal service. Congratulations!”
